Last Updated: August 6, 2026

Amazon Explorers Manaus Limitada respects the privacy of its clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal data provided through our website, in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018 – LGPD).

By accessing our website or using our services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Who we are

Amazon Explorers Manaus Limitada is an inbound tour operator specializing in travel experiences throughout the Brazilian Amazon. Since 1965, we have been providing services to travelers, travel agencies, tour operators, and Destination Management Companies (DMCs) from Brazil and around the world.

Data Controller

Company Name: Amazon Explorers Manaus Limitada

Company Registration Number (CNPJ): 04.389.953/0001-44

Address:

Av. Jornalista Umberto Calderaro Filho, 455

Hotel Cristal Tower - Adrianópolis - Manaus – Amazonas - Brazil – ZIP Code 69057-015

Privacy Contact Email: diretoria@amazonexplorers.com.br

2. Information we collect

We collect only the information necessary to respond to inquiries submitted through our website and to provide our services.

The information collected may include:

• Full name;
• Email address;
• Telephone number or WhatsApp number;
• Country or city of residence (when provided);
• Information voluntarily submitted through our contact form.

Amazon Explorers does not request or collect sensitive personal data through its website.

3. How we use your information

The information you provide is used exclusively to:

• Respond to inquiries submitted through our contact form;
• Prepare personalized travel quotations;
• Provide information about our tours and services;
• Process reservations when requested by the customer;
• Maintain communication before, during, and after the trip;
• Comply with applicable legal and regulatory obligations.

We do not use your personal information for purposes other than those for which it was provided.

4. Sharing of information

Amazon Explorers does not sell, rent, or trade personal information.

When necessary to deliver the contracted services, certain information may be shared with partners directly involved in the operation of your trip, including:

• Accommodation providers;
• Ground and river transportation companies;
• Licensed tour guides;
• Indigenous and riverside communities participating in tourism experiences;
• Tourism activity providers;
• Government authorities, when required by law.

Only the information strictly necessary for the provision of the requested services will be shared.

5. Contact form

Our website provides a contact form through which visitors may request information, travel quotations, and reservations.

By completing this form, visitors voluntarily provide their personal information so that our team can respond to their requests and provide the requested assistance.

The information submitted is used solely for these purposes.

6. WhatsApp communication

Our website provides direct access to WhatsApp to facilitate communication with our team.

When you choose to contact us through WhatsApp, the processing of your information is also subject to WhatsApp's own Privacy Policy.

7. Cookies

Our website may use cookies to improve your browsing experience and ensure the proper functioning of its features.

Cookies may also be used for statistical purposes, helping us understand how visitors interact with our website so we can continuously improve our services.

You may configure your browser to block or delete cookies at any time. Please note that doing so may affect the functionality of certain areas of the website.

8. Information security

We implement technical and administrative measures consistent with industry best practices to protect personal information against unauthorized access, loss, alteration, disclosure, or any other improper processing.

Although we make every reasonable effort to safeguard your information, no digital environment can be considered completely secure.

9. Data retention

Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, regulatory, or contractual obligations.

After this period, personal information may be deleted or anonymized, as permitted by applicable law.

10. Your rights

Under the Brazilian General Data Protection Law (LGPD), you have the right to request, at any time:

• Confirmation that your personal data is being processed;
• Access to your personal information;
• Correction of incomplete, inaccurate, or outdated information;
• Deletion of personal data, where applicable;
• Withdrawal of consent previously granted;
• Information regarding the sharing of your personal data, where applicable.

Requests may be sent to:

diretoria@amazonexplorers.com.br

11. Third-Party websites

Our website may contain links to partner websites, hotels, social media platforms, or other third-party services.

Amazon Explorers is not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.

12. Changes to this privacy policy

This Privacy Policy may be updated periodically to reflect changes in applicable legislation, our services, or our data processing practices.

The most current version will always be available on our website.

13. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Amazon Explorers Manaus Limitada

CNPJ: 04.389.953/0001-44 - Av. Jornalista Umberto Calderaro Filho, 455

Hotel Cristal Tower - Adrianópolis - Manaus – Amazonas - Brazil – ZIP Code 69057-015

Email: diretoria@amazonexplorers.com.br

Note: This Privacy Policy applies exclusively to the Amazon Explorers website and to personal information collected through our official communication channels. We are committed to handling all personal information responsibly, transparently, and with respect for the privacy of our clients and partners.